The HostGD FAQ is here to assist you in getting your questioned answered without waiting for a response.

Q: Where are HostGD's Servers?
A: Our servers are all located in Scranton, PA in the BurstNet Facility.

Q: What payment methods do you accept?
A: By default we always use PayPal however during the checkout 2checkout is Available for Credit Card transactions.

Q: Can I buy IP Addresses for my Account?
A: You can have as many IP's as you like, Dependant upon your services we can provide upto 1,000 IP Addresses for any single account, These will however require a general justification.

Q: Do you allow Warez Hosting?
A: We do not allow any form of warez / nulled or illegal copyright protected materials on our servers.

Q: Do you allow proxy Sites?
A: We will allow proxies only in the event that they are secure, Public proxies are NOT allowed.

Q: What is your billing frequency?
A: We bill all of our services on the anniversary of your signup date.

Q: How long do I have to pay my invoices?
A: We invoice our clients 14 Days before the due date, This gives you 17 Days in Total before your account is suspended.

Q: Do you allow torrent hosting?
A: No! Although torrents are not illegal what 99% of them point to is! For this reason they are not allowed on our services.

Q: Can I upgrade / downgrade my account later?
A: Yes you can Upgrade and Downgrade your account at any time you wish.

Q: Do you have a refund policy?
A: Not strictly a refunds policy, We have a 7 Day money Back guarantee, After this refunds are not available. This only apples to VPS Packages.

Q: Do you allow IRC?
A: Not under any circumstances!

Q: Do you provide Windows VPS?
A: No, We are a Linux VPS Specialist

Q: What Platform Software do you use?
A: We run CentOS 5.x 64bit with OpenVZ and HyperVM Control Panel

Q: Do you make custom packages?
A: Yeah! You can now get a custom quote online by clicking here.

Q: What VPS Control Panels are Available?
A: We can provide cPanel, DirectAdmin, Plesk, Webmin or LXAdmin

Q: What Operating Systems are Available?
A: We have different OS Options for VPS and Dedicated Servers, More info on the relevant service pages.

Q: Do you enable Tun/Tap or IpTables Modules in OpenVZ
A: No, Under no circumstances will we enable IpTables for your VPS, Tun/Tap is Enabled by default on all VPS Plans.

Q: How many employee's does HostGD Have?
A: HostGD is a part of the Globalised Data Group that currently employs 13 People in 4 Countries.

Q: Do you have staff on-site at the facility?
A: We have staff on-site 24x7x365 to cover our helpdesk and any hardware issues.

Q: Do you have MSN/AIM etc?
A: No, We keep all of our transcripts on our central hosting cloud so Live Chat/Email & Ticket Desk is the only way of "Instant" Messaging our employee's.

Q: Do you offer Phone Support?
A: Only for the Dedicated Server customers, VPS Clients can contact the VPS Support Team at any time via the Helpdesk/Live Help.

Q: Where is HostGD Based?
A: HostGD is Based in Telford, UK